Refund & Subscription Policy
Pluttoz Gold is a subscription purchased and billed exclusively through the Apple App Store or Google Play. We never see or store your payment details. Because the store processes the payment, only the store can issue a refund — Pluttoz cannot refund an App Store or Google Play purchase directly, and refund requests must be made to the store.
1. iPhone / App Store
Request a refund directly from Apple at reportaproblem.apple.com, in accordance with the Apple Media Services Terms and Conditions. Apple alone decides the outcome under its own policies.
2. Android / Google Play
Request a refund from the Google Play Store app, under Menu → Order history, or at play.google.com/store/account. Google's policies decide the outcome.
3. Cancelling
Cancel anytime from the same App Store / Google Play subscription settings (on iPhone: Settings → your name → Subscriptions). Cancelling stops future renewals — it doesn't itself refund the current period, which runs until its end.
4. Free trial
Any Gold trial granted inside the app is a courtesy from us — it is not an App Store introductory offer, it never charges you, and it needs no cancellation: when it ends, your account simply returns to the free tier.
5. Your consumer rights
Apple or Google is the merchant of record for your purchase, so statutory consumer rights (for example before PROFECO in Mexico, or under EU withdrawal rules) apply to the store transaction under the store's terms. Nothing in this policy limits those rights, and we're glad to help you pursue a request with the store.
6. Need help?
If you're not sure which store you subscribed through, or need help either way, email [email protected].